Refund & Exchange Policy
1. Overview
This policy applies to all three service packages for Chinese Temporary Driving Permit application. Please review carefully — refund eligibility varies by package tier.
No Exchange
Exchange between packages is not available. To switch, please place a new order.
Customized Documents
All customized document fees are non-refundable once processed.
2. Refund Rules by Package
Compare refund eligibility across our three service packages:
| Item | Digital Guidance USD 49 | Standard USD 169 | Premium USD 209 |
|---|---|---|---|
| Voluntary cancellation (service unused) | |||
| Refund available | Not refundable | Up to 80% | Up to 80% |
| Cancellation window | — | ≥ 2 working days before appointment |
≥ 2 working days before appointment |
| Customized document fees | Non-refundable | Non-refundable | Non-refundable |
| Failed permit issuance on-site (our fault) | |||
| Refund available | — | — | 100% full refund |
| Other | |||
| Exchange between packages | Not supported | Not supported | Not supported |
| Service outlet change | Requires new order | Contact support | Contact support |
3. General Terms
- All refund applications must be submitted via official customer service email with your order number.
- Refund review and processing will take 3–5 working days after confirmation.
- We reserve the right to adjust this policy without prior notice; the latest version posted on our official website shall prevail.
